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Magento Maintenance & Support

Maintenance & Support

Ongoing maintenance, updates, and technical support for your e-commerce store.

From $500/month · Pro $1,200/month · Enterprise $2,500/month

See packages
  • Adobe Certified · Hyvä expert
  • Avg reply < 4 hours
  • Free, transparent quotes

Magento stores rot if nobody owns them. Monthly maintenance retainers cover security patches the day they ship, version upgrades on schedule, performance drift detection, uptime monitoring, and a guaranteed SLA on emergency support.

You get a single point of contact (me), monthly written reports, and a transparent hour ledger so you always see what was done with your retainer hours.

Why this service pays for itself

  • Sleep at night — security & uptime are owned, not "we should look at that"
  • Predictable monthly cost vs. emergency contractor rates
  • Same person every month — context compounds
  • Transparent hour ledger — no opaque billing
Pricing

Choose your package

Prices in USD. Other currencies on request, pick the closest tier and I’ll convert in the quote.

  • Basic Support

    Essential support for small projects

    $500 /mo
    • 10 hours per month
    • Bug fixes & minor updates
    • Email support (48h response)
    • Monthly status report
    • Emergency support
    Revisions
    Unlimited
    Support
    Email & Chat
  • Premium

    Enterprise Support

    Dedicated support for mission-critical systems

    $2,500 /mo
    • 50 hours per month
    • Full development & maintenance
    • 24/7 priority support
    • Real-time status dashboard
    • Emergency support (1h response)
    • Performance monitoring & optimization
    • Dedicated account manager
    • Quarterly business reviews
    Revisions
    Unlimited
    Support
    Email & Chat
How we work

A predictable rhythm, end to end

Short cycles, written checkpoints, no surprises, from brief to launch.

  1. Onboarding audit

    Week 1: full audit of patches, versions, backups, monitoring, dependencies. Document the baseline.

  2. Stabilise

    Weeks 2-4: bring everything up to current, fix any open critical issues, set up monitoring + alerts.

  3. Monthly cadence

    Recurring: patches, monitoring, fixes, monthly report. Quarterly: version upgrades + backup restore tests.

  4. Incident response

    Pager-duty style on-call within the SLA window of your tier. Post-incident write-up included.

Client reviews

What clients say after delivery

Verified reviews: manage these in Content → Testimonials.

Kishan- I appreciate your expertise.

Kishan- I appreciate your expertise. Your work was timely and complete. When I have this task again, I will definitely hire you. Thank you so

JB

Juanita Berguson

Kingdom

Brilliant freelancer.

Brilliant freelancer. He is the best Magento 2 freelancer I have ever worked with. So good and

PS

Peter Stewart

CEO, No79 Design

Consistently accessible with strong Magento expertise.

Consistently accessible with strong Magento expertise. I intend to collaborate with him on another

GY

Gina Yan

professional, enthusiastic, knowledgeable and exceptional diligence and patience, highly recommended freelancer on magento.

professional, enthusiastic, knowledgeable and exceptional diligence and patience, highly recommended freelancer on

D

Dennis

CEO, Bay Tech

As an American, I was hesitant to hire someone from a different country and culture.

As an American, I was hesitant to hire someone from a different country and culture. Kishan changed my mind. He was very cooperative, easy to work with, and is very bright. He gets things done fast and efficiently, and is available when needed. His English is excellent and is...

DS

Danielle Siso

great professional with enthusiasm, knowledge, skill and exceptional patience in solving problems.

great professional with enthusiasm, knowledge, skill and exceptional patience in solving

D

Dennis

Bay Tech

I had the pleasure of working with Kishan Savaliya on our Magento 2 project, and I was thoroughly impressed with his work.

I had the pleasure of working with Kishan Savaliya on our Magento 2 project, and I was thoroughly impressed with his work. Kishan is not just a Magento developer, he is a true professional who sets a high standard with his top-notch technical skills. His task was to install a...

MA

Mohammed AL-Mayahi

Great experience working with Kishan Savaliya.

Great experience working with Kishan Savaliya. completed job very fast and provided me accurate results. I highly recommend him for Magento 2 and development work. Thank

AS

Ajay Singh

Kishin is an extremely hard worker with a lot of knowledge about Magento2!

Kishin is an extremely hard worker with a lot of knowledge about Magento2! I would highly recommend

RW

Rob Wildenborg

Internet services

Quick response and good comunication

Quick response and good

KW

Krittakorn Wongsuttipakorn

Kishan did an outstanding job building my Ayurvedic consultation website, complete with product integration.

Kishan did an outstanding job building my Ayurvedic consultation website, complete with product integration. The entire process was seamless, and he was incredibly attentive to my specific business needs. His professionalism and expertise were evident, providing excellent...

SM

Simran Mahendraker

HH Formulations

Kishan was a great freelancer, 100% would recommend.

Kishan was a great freelancer, 100% would recommend. Great, friendly personality and was always willing to put the time and effort to make sure the job was 100% correct. Always cared for the business, if any changes had to be made he would notify me of downtime, run tests on a...

LM

Lewis Martindale

Photomart

Kishan is surely the best freelancer I worked with on upwork.

Kishan is surely the best freelancer I worked with on upwork. Always there to use his knowledge to help and sort any issue you may have in a pleasant and professionnal

NC

Nicolas Chevillot

CEO, Ecofone

I had the pleasure of working with Kishan on complex Magento 1 and Magento 2 development.

I had the pleasure of working with Kishan on complex Magento 1 and Magento 2 development. He is technically strong, approaches problems thoughtfully, and focuses on stable, long-term solutions. Kishan is responsible, honest, and reliable, with a strong work ethic. He works very...

EH

Elden Haayema

CEO, Natonic

Kishan was very helpful in helping set up my magento site, theme, installing my extensions, and fix any errors.

Kishan was very helpful in helping set up my magento site, theme, installing my extensions, and fix any errors. He is very trustworthy and I highly recommend hiring

SE

Sarah Ehling

FAQ

Frequently asked questions

Will this pipeline work on Magento Open Source or only Adobe Commerce?

Both. Everything in the build runs on stock Magento 2.4.7+ Open Source, there’s no Adobe Commerce-specific API used. The observer hooks into catalog_product_save_after, which is identical on both editions. The MessageQueue layer uses Magento’s built-in MessageQueue module (also Open Source). The only Adobe Commerce-only consideration is the Image Editor extension Adobe ships, which you’d disable to avoid duplicate processing. Bottom line: Open Source merchants get the full benefit without paying for Adobe Commerce just for image handling.

Will Magento survive the AI era?

Yes, in the segments where it’s strongest. Magento (Open Source + Adobe Commerce) will dominate enterprise B2B, multi-store, regulated industries, and EU-compliance-heavy commerce through 2030 and beyond. Where it bleeds is the SMB / DTC segment under $5M GMV, which Shopify already won and now cements with Sidekick + Hydrogen. Magento survives, but its addressable market shrinks: from “everyone” to “serious B2B + custom-heavy enterprise.” That’s still a multi-billion-dollar segment globally. The platform isn’t going anywhere; the merchants who choose it just look more specific.

Is Hyvä Commerce the same as Hyvä Theme?

No, they are different products from the same company. Hyvä Theme is a free, open-source (OSL3) Tailwind + Alpine storefront frontend for Magento, released to free in November 2025. Hyvä Commerce is a paid commercial suite of admin, media, and CMS modules that sits on top of Magento Open Source. You can run Theme without Commerce, but most stores that buy Commerce also use Theme.

How much sales history do I need before Prophet is usable?

The honest minimum is 12 weeks of daily sales data per SKU, that’s enough for Prophet to lock onto a weekly pattern and produce a usable 4-6 week forecast. With 26 weeks you start getting yearly seasonality. With 52+ weeks (one full annual cycle including your peak season) Prophet really shines and you can forecast 90 days out with sub-15% MAPE on most retail SKUs. Below 12 weeks, do NOT use Prophet, fall back to a 28-day moving average plus a manual safety-stock multiplier. The model will overfit garbage if you feed it too little.

What is MCP (Model Context Protocol) and why does it matter for Magento?

MCP is an open protocol Anthropic shipped in November 2024 that lets large language models talk to external tools and data sources through a standard interface. Think of it as USB-C for AI, one socket, many devices. For Magento, MCP means Claude, ChatGPT, or Cursor can query your catalogue, check stock, summarise yesterday’s orders, or draft a discount code without you writing five different REST integrations. The protocol crossed tribal lines fast: OpenAI and Google both adopted it in early 2025, and Adobe made it the default agent protocol for Commerce at Summit 2026. That puts MCP in the same “assume it’s there” bucket as JSON-RPC or OAuth, you build for it once and every major AI client gets your Magento data for free.

Magento vs Grainger / Magid / MCR Safety, can a distributor really compete?

Yes, but only if you stop trying to out-Grainger Grainger. Grainger wins on breadth (1.5M+ SKUs), next-day from 350+ branches, and corporate-account procurement integrations (Coupa, Ariba, Punchout). Magid and MCR Safety win on brand-owned hand-protection + custom screen-print. J.J. Keller wins on safety-training + compliance-software bundling. Galls wins on uniformed public safety.

What a $5M, $50M Magento distributor wins on instead: compliance-flagged category navigation Grainger does not have, industry-specific kits their generic catalog cannot replicate, fit-test program tied to reorder cadence a marketplace will never replicate, and brand authorized-dealer depth (your 3M / Honeywell / Ansell / Bullard portal access, hand-curated). A Magento + Hyvä storefront that filters by OSHA citation + ANSI standard + brand authorized-dealer in three clicks beats a 30-tab Grainger PDF any safety manager will admit privately.

The numbers I see on this pattern: 25-45% organic-search traffic share on long-tail compliance queries (“ANSI Z89.1 Type II Class C hardhat,” “NIOSH N95 PFR not yet recalled”), 3-4x AOV on corporate-account orders vs. retail, and Net-30 acceptance rates above 70% with TreviPay / Apruve underwriting.

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