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Magento Maintenance & Support

Maintenance & Support

Ongoing maintenance, updates, and technical support for your e-commerce store.

From $500/month · Pro $1,200/month · Enterprise $2,500/month

See packages
  • Adobe Certified · Hyvä expert
  • Avg reply < 4 hours
  • Free, transparent quotes

Magento stores rot if nobody owns them. Monthly maintenance retainers cover security patches the day they ship, version upgrades on schedule, performance drift detection, uptime monitoring, and a guaranteed SLA on emergency support.

You get a single point of contact (me), monthly written reports, and a transparent hour ledger so you always see what was done with your retainer hours.

Why this service pays for itself

  • Sleep at night — security & uptime are owned, not "we should look at that"
  • Predictable monthly cost vs. emergency contractor rates
  • Same person every month — context compounds
  • Transparent hour ledger — no opaque billing
Pricing

Choose your package

Prices in USD. Other currencies on request, pick the closest tier and I’ll convert in the quote.

  • Basic Support

    Essential support for small projects

    $500 /mo
    • 10 hours per month
    • Bug fixes & minor updates
    • Email support (48h response)
    • Monthly status report
    • Emergency support
    Revisions
    Unlimited
    Support
    Email & Chat
  • Premium

    Enterprise Support

    Dedicated support for mission-critical systems

    $2,500 /mo
    • 50 hours per month
    • Full development & maintenance
    • 24/7 priority support
    • Real-time status dashboard
    • Emergency support (1h response)
    • Performance monitoring & optimization
    • Dedicated account manager
    • Quarterly business reviews
    Revisions
    Unlimited
    Support
    Email & Chat
How we work

A predictable rhythm, end to end

Short cycles, written checkpoints, no surprises, from brief to launch.

  1. Onboarding audit

    Week 1: full audit of patches, versions, backups, monitoring, dependencies. Document the baseline.

  2. Stabilise

    Weeks 2-4: bring everything up to current, fix any open critical issues, set up monitoring + alerts.

  3. Monthly cadence

    Recurring: patches, monitoring, fixes, monthly report. Quarterly: version upgrades + backup restore tests.

  4. Incident response

    Pager-duty style on-call within the SLA window of your tier. Post-incident write-up included.

Client reviews

What clients say after delivery

Verified reviews: manage these in Content → Testimonials.

I hired Kishan for a small project.

I hired Kishan for a small project. He did it very well and fast. So, I hired him to do more things and he did it on time! Kishan is really an excellent developer. Very committed, cleaver and very nice

FH

Fadi Hamdan

Brilliant freelancer.

Brilliant freelancer. He is the best Magento 2 freelancer I have ever worked with. So good and

PS

Peter Stewart

CEO, No79 Design

great professional with enthusiasm, knowledge, skill and exceptional patience in solving problems.

great professional with enthusiasm, knowledge, skill and exceptional patience in solving

D

Dennis

Bay Tech

Kishan did an outstanding job building my Ayurvedic consultation website, complete with product integration.

Kishan did an outstanding job building my Ayurvedic consultation website, complete with product integration. The entire process was seamless, and he was incredibly attentive to my specific business needs. His professionalism and expertise were evident, providing excellent...

SM

Simran Mahendraker

HH Formulations

Consistently accessible with strong Magento expertise.

Consistently accessible with strong Magento expertise. I intend to collaborate with him on another

GY

Gina Yan

Kishan was able to resolve an issue that many others could not solve.

Kishan was able to resolve an issue that many others could not solve. Great

MC

Mitch Chiba

10916234 Canada Inc.

Really knowledgable Magento 2 developer, helpful from the outset and would use again.

Really knowledgable Magento 2 developer, helpful from the outset and would use

JM

James Morgan

Inkberry Creative

This freelancer is the best i've used at Magento.

This freelancer is the best i've used at Magento. Absolutley brilliant at what they do. Would have no hesitation in recommending them

PS

Peter Stewart

CEO, No79 Design

Kishan was a pleasure to work with!

Kishan was a pleasure to work with! He is highly skilled, professional, and delivered outstanding results on time. His expertise and attention to detail made a significant impact on our project. Communication was seamless, and he went above and beyond to ensure everything met...

M

Murali

Alrium

Thank you for taking care of this job for me.

Thank you for taking care of this job for me. Job well

MW

Michael Webber

Kishin is an extremely hard worker with a lot of knowledge about Magento2!

Kishin is an extremely hard worker with a lot of knowledge about Magento2! I would highly recommend

RW

Rob Wildenborg

Internet services

Kishan is the best freelancer I worked with.

Kishan is the best freelancer I worked with. He is really an excellent developer! Very knowledgeable, skilled professional. I would definitely recommend

DN

Darius Neimanas

Perfect job!

Perfect job!

GG

Gert Grunius

Great experience working with Kishan Savaliya.

Great experience working with Kishan Savaliya. completed job very fast and provided me accurate results. I highly recommend him for Magento 2 and development work. Thank

AS

Ajay Singh

Kishan works very hard, with a lot of knowledge about Magento 2.

Kishan works very hard, with a lot of knowledge about Magento 2. He helped us getting our website to a new level. I would highly recommend Kishan and I'm giving Kishan 5 stars without any hesitation and look forward to working with him again on future

K

Kennard

Sporthuis

FAQ

Frequently asked questions

How much sales history do I need before Prophet is usable?

The honest minimum is 12 weeks of daily sales data per SKU, that’s enough for Prophet to lock onto a weekly pattern and produce a usable 4-6 week forecast. With 26 weeks you start getting yearly seasonality. With 52+ weeks (one full annual cycle including your peak season) Prophet really shines and you can forecast 90 days out with sub-15% MAPE on most retail SKUs. Below 12 weeks, do NOT use Prophet, fall back to a 28-day moving average plus a manual safety-stock multiplier. The model will overfit garbage if you feed it too little.

Is Hyvä Commerce the same as Hyvä Theme?

No, they are different products from the same company. Hyvä Theme is a free, open-source (OSL3) Tailwind + Alpine storefront frontend for Magento, released to free in November 2025. Hyvä Commerce is a paid commercial suite of admin, media, and CMS modules that sits on top of Magento Open Source. You can run Theme without Commerce, but most stores that buy Commerce also use Theme.

Will this pipeline work on Magento Open Source or only Adobe Commerce?

Both. Everything in the build runs on stock Magento 2.4.7+ Open Source, there’s no Adobe Commerce-specific API used. The observer hooks into catalog_product_save_after, which is identical on both editions. The MessageQueue layer uses Magento’s built-in MessageQueue module (also Open Source). The only Adobe Commerce-only consideration is the Image Editor extension Adobe ships, which you’d disable to avoid duplicate processing. Bottom line: Open Source merchants get the full benefit without paying for Adobe Commerce just for image handling.

What is MCP (Model Context Protocol) and why does it matter for Magento?

MCP is an open protocol Anthropic shipped in November 2024 that lets large language models talk to external tools and data sources through a standard interface. Think of it as USB-C for AI, one socket, many devices. For Magento, MCP means Claude, ChatGPT, or Cursor can query your catalogue, check stock, summarise yesterday’s orders, or draft a discount code without you writing five different REST integrations. The protocol crossed tribal lines fast: OpenAI and Google both adopted it in early 2025, and Adobe made it the default agent protocol for Commerce at Summit 2026. That puts MCP in the same “assume it’s there” bucket as JSON-RPC or OAuth, you build for it once and every major AI client gets your Magento data for free.

Will Magento survive the AI era?

Yes, in the segments where it’s strongest. Magento (Open Source + Adobe Commerce) will dominate enterprise B2B, multi-store, regulated industries, and EU-compliance-heavy commerce through 2030 and beyond. Where it bleeds is the SMB / DTC segment under $5M GMV, which Shopify already won and now cements with Sidekick + Hydrogen. Magento survives, but its addressable market shrinks: from “everyone” to “serious B2B + custom-heavy enterprise.” That’s still a multi-billion-dollar segment globally. The platform isn’t going anywhere; the merchants who choose it just look more specific.

Why Prophet over ARIMA for ecommerce?

Three reasons. (1) Holidays, Prophet has a first-class holiday regressor with country presets. ARIMA needs you to hand-encode every holiday as an exogenous variable, which gets brittle. (2) Multiple seasonalities, ecommerce demand has weekly AND yearly patterns. Prophet handles both natively; ARIMA needs SARIMA + careful order selection per SKU. (3) Defaults that work, Prophet ships with sensible priors. ARIMA needs ACF/PACF inspection per SKU, which doesn’t scale to a 5,000-SKU catalog. ARIMA is still the right pick for stable, single-seasonality B2B SKUs, just not for the typical Magento mix.

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