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Magento Maintenance & Support

Maintenance & Support

Ongoing maintenance, updates, and technical support for your e-commerce store.

From $500/month · Pro $1,200/month · Enterprise $2,500/month

See packages
  • Adobe Certified · Hyvä expert
  • Avg reply < 4 hours
  • Free, transparent quotes

Magento stores rot if nobody owns them. Monthly maintenance retainers cover security patches the day they ship, version upgrades on schedule, performance drift detection, uptime monitoring, and a guaranteed SLA on emergency support.

You get a single point of contact (me), monthly written reports, and a transparent hour ledger so you always see what was done with your retainer hours.

Why this service pays for itself

  • Sleep at night — security & uptime are owned, not "we should look at that"
  • Predictable monthly cost vs. emergency contractor rates
  • Same person every month — context compounds
  • Transparent hour ledger — no opaque billing
Pricing

Choose your package

Prices in USD. Other currencies on request, pick the closest tier and I’ll convert in the quote.

  • Basic Support

    Essential support for small projects

    $500 /mo
    • 10 hours per month
    • Bug fixes & minor updates
    • Email support (48h response)
    • Monthly status report
    • Emergency support
    Revisions
    Unlimited
    Support
    Email & Chat
  • Premium

    Enterprise Support

    Dedicated support for mission-critical systems

    $2,500 /mo
    • 50 hours per month
    • Full development & maintenance
    • 24/7 priority support
    • Real-time status dashboard
    • Emergency support (1h response)
    • Performance monitoring & optimization
    • Dedicated account manager
    • Quarterly business reviews
    Revisions
    Unlimited
    Support
    Email & Chat
How we work

A predictable rhythm, end to end

Short cycles, written checkpoints, no surprises, from brief to launch.

  1. Onboarding audit

    Week 1: full audit of patches, versions, backups, monitoring, dependencies. Document the baseline.

  2. Stabilise

    Weeks 2-4: bring everything up to current, fix any open critical issues, set up monitoring + alerts.

  3. Monthly cadence

    Recurring: patches, monitoring, fixes, monthly report. Quarterly: version upgrades + backup restore tests.

  4. Incident response

    Pager-duty style on-call within the SLA window of your tier. Post-incident write-up included.

Client reviews

What clients say after delivery

Verified reviews: manage these in Content → Testimonials.

Thank you for taking care of this job for me.

Thank you for taking care of this job for me. Job well

MW

Michael Webber

great professional with enthusiasm, knowledge, skill and exceptional patience in solving problems.

great professional with enthusiasm, knowledge, skill and exceptional patience in solving

D

Dennis

Bay Tech

Kishin is an extremely hard worker with a lot of knowledge about Magento2!

Kishin is an extremely hard worker with a lot of knowledge about Magento2! I would highly recommend

RW

Rob Wildenborg

Internet services

I am very grateful to have found Kishan.

I am very grateful to have found Kishan. He has helped me tremendously through the process of creating my ecommerce site. I was completely lost and ignorant. He guided me and completely helped me set up magento 2. He was patient with me and is very trustworthy. If and when the...

SE

Sarah Ehling

Kishan is surely the best freelancer I worked with on upwork.

Kishan is surely the best freelancer I worked with on upwork. Always there to use his knowledge to help and sort any issue you may have in a pleasant and professionnal

NC

Nicolas Chevillot

CEO, Ecofone

Kishan has done an excellent job in a timely manner He is very knowledgeable, has a very positive attitude, easy to communicate.

Kishan has done an excellent job in a timely manner He is very knowledgeable, has a very positive attitude, easy to communicate. All in all, the best you can ask for. Will definitely rehire when I have jobs to be

ZK

Zisos Katsiapis

Komputron Monoprosopi IKE

Brilliant freelancer.

Brilliant freelancer. He is the best Magento 2 freelancer I have ever worked with. So good and

PS

Peter Stewart

CEO, No79 Design

Real good guy.

Real good guy. Where others quoted 10 hours minimum, he did it within 3. All very neat, clear secure and great communication. A+

PV

Pieter Van Hees

Business Branding

Great experience working with kishan, He assist me with email task and provided awesome and great work.

Great experience working with kishan, He assist me with email task and provided awesome and great work. I highly recommend him for development and magento 2

AS

Ajay Singh

Kishan did great job - everything as expected!

Kishan did great job - everything as expected! I would definitely recommend

JM

Jan Mucic

CEO

Great from start to finish, Kishan has went above and beyond, helping at all hours of the day.

Great from start to finish, Kishan has went above and beyond, helping at all hours of the day. I would highly recommend him, and will always consider him for future

YA

Yavuz Arik

CEO, PostaCarda

Quick response and good comunication

Quick response and good

KW

Krittakorn Wongsuttipakorn

Kishan is very talented in what he does.

Kishan is very talented in what he does. He helped me troubleshooting and redirecting a website, and also gave me tips on how to handle future issues. Will definitely work with him

OT

Omar Turmen

Oksygen

Kishan provided a quick and straightforward solution to a problem I thought was complicated.

Kishan provided a quick and straightforward solution to a problem I thought was complicated. I am very impressed and I

NN

Neudell Nicholson

Vertex Select Ltd

Kishan is a very competent and reliable Magento developer.

Kishan is a very competent and reliable Magento developer. He was able to handle every task I gave him quickly and efficiently and his communication was top-notch. I look forward to continuing to work with

PJ

Philip Johnston

Newthink

FAQ

Frequently asked questions

Will this pipeline work on Magento Open Source or only Adobe Commerce?

Both. Everything in the build runs on stock Magento 2.4.7+ Open Source, there’s no Adobe Commerce-specific API used. The observer hooks into catalog_product_save_after, which is identical on both editions. The MessageQueue layer uses Magento’s built-in MessageQueue module (also Open Source). The only Adobe Commerce-only consideration is the Image Editor extension Adobe ships, which you’d disable to avoid duplicate processing. Bottom line: Open Source merchants get the full benefit without paying for Adobe Commerce just for image handling.

What is MCP (Model Context Protocol) and why does it matter for Magento?

MCP is an open protocol Anthropic shipped in November 2024 that lets large language models talk to external tools and data sources through a standard interface. Think of it as USB-C for AI, one socket, many devices. For Magento, MCP means Claude, ChatGPT, or Cursor can query your catalogue, check stock, summarise yesterday’s orders, or draft a discount code without you writing five different REST integrations. The protocol crossed tribal lines fast: OpenAI and Google both adopted it in early 2025, and Adobe made it the default agent protocol for Commerce at Summit 2026. That puts MCP in the same “assume it’s there” bucket as JSON-RPC or OAuth, you build for it once and every major AI client gets your Magento data for free.

Will Magento survive the AI era?

Yes, in the segments where it’s strongest. Magento (Open Source + Adobe Commerce) will dominate enterprise B2B, multi-store, regulated industries, and EU-compliance-heavy commerce through 2030 and beyond. Where it bleeds is the SMB / DTC segment under $5M GMV, which Shopify already won and now cements with Sidekick + Hydrogen. Magento survives, but its addressable market shrinks: from “everyone” to “serious B2B + custom-heavy enterprise.” That’s still a multi-billion-dollar segment globally. The platform isn’t going anywhere; the merchants who choose it just look more specific.

How much sales history do I need before Prophet is usable?

The honest minimum is 12 weeks of daily sales data per SKU, that’s enough for Prophet to lock onto a weekly pattern and produce a usable 4-6 week forecast. With 26 weeks you start getting yearly seasonality. With 52+ weeks (one full annual cycle including your peak season) Prophet really shines and you can forecast 90 days out with sub-15% MAPE on most retail SKUs. Below 12 weeks, do NOT use Prophet, fall back to a 28-day moving average plus a manual safety-stock multiplier. The model will overfit garbage if you feed it too little.

Is Hyvä Commerce the same as Hyvä Theme?

No, they are different products from the same company. Hyvä Theme is a free, open-source (OSL3) Tailwind + Alpine storefront frontend for Magento, released to free in November 2025. Hyvä Commerce is a paid commercial suite of admin, media, and CMS modules that sits on top of Magento Open Source. You can run Theme without Commerce, but most stores that buy Commerce also use Theme.

When should I use Magento multi-store vs separate Magento installs?

Use multi-store when your storefronts share most of the catalog, customer base, or admin operations, you get one upgrade, one extension stack, one hosting bill, and surgical per-store overrides where needed. Use separate installs when storefronts are run by different teams, have totally distinct catalogs, or need fundamentally different stacks (e.g. one Hyvä, one Luma headless). 90% of cases we see are multi-store wins, the maintenance and SEO consolidation alone usually justify it.

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