Maintenance & Support
Magento maintenance and support on a monthly plan. I apply security patches, keep the store on a supported version, watch uptime and fix things when they break, and you can see every hour I spend.
Adobe Certified 2021 · Replies 10 AM to 7 PM IST
- Security and uptime have an owner, so they don't sit on a someday list
- Predictable monthly cost instead of emergency contractor rates
- The same person every month, so context builds up
What is included
- Security patch monitoring & same-day application
- Quarterly Magento version upgrades (2.4.x → 2.4.y)
- Bug fixes & small enhancements within retainer hours
- Performance & uptime monitoring (New Relic / Sentry / custom)
- Database backup verification (test restores quarterly)
- Incident response with hour-based SLAs (1h / 4h / 24h)
- Monthly written report + roadmap review
How I handle Maintenance & Support
A Magento store needs someone looking after it every month. My Magento maintenance and support plans cover security patches soon after Adobe releases them, version upgrades on a schedule we agree, uptime monitoring, checks for performance drift, and emergency fixes when something breaks.
You deal with me directly. In the first week I take a backup, set up a staging copy and monitoring, and write down how your store is deployed. Every month you get a short written report and an hour log that shows what I did with your plan hours.
- Security and uptime have an owner, so they don't sit on a someday list
- Predictable monthly cost instead of emergency contractor rates
- The same person every month, so context builds up
- A clear hour log, so you see where every hour went
How the project runs, step by step
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01
Onboarding audit
Week 1: full audit of patches, versions, backups, monitoring, dependencies. Document the baseline.
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02
Stabilise
Weeks 2-4: bring everything up to current, fix any open critical issues, set up monitoring + alerts.
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03
Monthly cadence
Recurring: patches, monitoring, fixes, monthly report. Quarterly: version upgrades + backup restore tests.
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04
Incident response
Pager-duty style on-call within the SLA window of your tier. Post-incident write-up included.
Your quote
Get a fixed quote for your project
Send your store URL and describe what you want to change. We can review the requirements and agree a written scope, quote and timeline before work starts.
- Free first call
- Written scope, price and timeline
- You approve every change
What clients say after delivery
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Kishan has done an excellent job in a timely manner. He is very knowledgeable, has a very positive attitude, easy to communicate.
Z. K.Magento 2 client -
He is technically strong, approaches problems thoughtfully, and focuses on stable, long-term solutions.
E. H.Magento 2 client -
Kishan was a pleasure to work with! He is highly skilled, professional, and delivered outstanding results on time.
M.Magento 2 client
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Client store · Interior doors shop, UK -
Client store · Refurbished phones shop, France
What if we use more hours than the plan?
Do you handle Adobe Commerce upgrades?
How fast is the emergency response?
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Tell me about your Maintenance & Support project
Send your store URL and a rough budget. Scope, price and timeline within 24 hours.