Hosting / SLA, Adobe Commerce Cloud vs Shopify managed?

Specify the Adobe offering before comparing responsibility: SaaS, PaaS and on-premises are different operating models. Shopify operates its hosted platform, while your organization maintains its chosen apps, data and integrations. Request the service-specific availability and support documents that apply to each proposal. Check the covered components, measurement period, exclusions, incident process and remedies with the relevant owners. A generic uptime percentage does not establish the reliability of the complete storefront and ERP journey.

Official references: Adobe deployment models; Adobe PaaS shared responsibility; Shopify hosting scope.