Customer service for $25k+ orders, what does white-glove actually look like?

At Hodinkee / Watches of Switzerland level, white-glove for a $25k+ order looks like this:

• Concierge contact within 30 minutes of order, not an autoresponder. Named human, phone + email + WhatsApp options. Magento webhook fires on order placement → Slack channel for the concierge team.
• Personalised video confirmation, 60-second video of the actual watch the customer bought (not a stock photo), showing serial number, condition, box and papers, sent within 24h. Sets the chain-of-custody bar.
• Authentication walkthrough, customer can see live status of where the watch is in the auth queue, scan the NFC tag remotely once it’s assigned.
• Shipment notification with named courier, “Brinks courier John Smith will deliver Friday 2-4pm; he’ll need your government ID at the door.”
• Post-delivery check-in at 24h, 7 days, 30 days, opens the door for service appointments, watch-winder upsell, repeat purchase.
• Lifetime service relationship, reminder at year 5 for first full service. The customer should never wonder where to send the watch back to.

Magento integration: order-status webhooks fire into Slack / HubSpot / Klaviyo (whichever CRM you use); concierge templates pre-loaded so the team can fire personalised emails in 2 minutes. Klaviyo flows handle the post-delivery 24h/7d/30d/year-5 touchpoints automatically. Every project gets a fixed written quote. Send a short brief on WhatsApp and I reply within one working day with scope, price and timeline. Payback in 1-2 prevented returns.