Mobility aids + DME white-glove delivery, partner carriers and scheduling?

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Accepted Answer

Power wheelchairs, hospital beds, lift chairs, oxygen concentrators don’t go FedEx Home Delivery, they need white-glove (assembly, fitting, in-home delivery, removal of old equipment). The carrier ecosystem is small but mature:

XPO Last Mile, dominant in US white-glove for medical. Native API for scheduling, delivery windows, in-home setup, debris removal. Magento integrates via REST.
Pilot Freight Services (now Maersk), strong in the East Coast, good API, well-priced.
AGS (Ameriship Logistics), medical-specialty white-glove. Higher cost, better fitting expertise (especially CPAP + lift chair setup).
Local DME couriers, many merchants run a local fleet for same-region delivery (under 200 miles) and use XPO for further routes. Magento source-selection algorithm routes to the cheapest fit-for-purpose option.

Scheduling flow: at checkout, the customer picks a delivery window (2-hour slots, 5-14 days out depending on inventory + carrier). Magento writes the slot to the order, fires a booking API call to the carrier, captures a confirmation number, sends the customer a calendar invite. If the slot needs to reschedule (carrier-side delay), the carrier’s webhook updates the order and notifies the customer.

Fitting + setup capture: white-glove carriers ship back a fitting confirmation (signature, photos of the setup, customer satisfaction note) via webhook. This is critical for Medicare compliance, without proof of delivery + fitting, the claim can be denied.