What access do you need to fix a 500 error?

To move fast we ideally want: the last lines of var/log/exception.log and system.log (or your nginx/Apache error log), SSH or deploy access, and a staging environment if you have one. If you can only share logs at first, that’s enough for a free triage and a likely root cause. We can arrange least-privilege access, a scoped SSH user and admin role, and remove it once the fix is shipped.