What access do you need to fix my bug?

Ideally SSH/CLI access plus admin, and a staging environment if you have one, that lets us read logs, reproduce safely, and ship a tested fix. The minimum is admin access plus a way to view logs. If you can’t arrange access immediately, we can still start by working from the exact error string and your description while access is set up. We work through your hosting’s normal access controls and never ask you to disable security.