How fast can you fix an urgent BigCommerce bug?

For an emergency, a down storefront, a failing checkout, or a Stencil build that won’t deploy, we open a triage thread within 4 working hours and prioritise it ahead of standard tickets. A single well-defined bug is typically fixed in 24-48 hours. A larger sprint depends on scope, but you get a clear SLA window in our first reply, before any work begins.