What’s Loi Hamon and how does it affect Magento checkout?
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Magento Developer France
Loi Hamon (2014, Loi n°2014-344 « relative à la consommation ») is the French consumer-protection law that strengthened EU directive rules around distance-selling. Key Magento checkout impacts:
- 14-day cooling-off period — B2C customers can return goods within 14 days, no reason needed. Standard EU rule but Loi Hamon extended it to digital goods + services.
- Pre-contractual information — customers must see, before paying, the total price (incl. TVA + shipping), seller identity (RCS / SIRET), delivery date, return policy. Magento’s checkout review step covers this if configured properly.
- Explicit confirm-button text — the final order button must say « Commande avec obligation de paiement » (or equivalent) — not just « Confirmer ». We override the Magento checkout button label in the FR view.
- Extended insurance / warranty disclosure — if you offer paid extras, Loi Hamon requires unticked-by-default checkboxes (similar to CNIL on cookies).
- Subscription cancellation — for subscription stores, customers can cancel via the same channel they signed up.
We audit + adjust checkout copy / flow for Loi Hamon compliance on every FR build.
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