Your WordPress site is down. We get it back up.

One well-defined WordPress bug is a flat $99 Quick Fix (~4h @ $25/hr), turned around in 24–48 hours. A batch of bugs or one deep root-cause — a fatal after a PHP bump, a broken update, a site that keeps falling over — is the $499 Bug-Fix Sprint (~20h @ $25/hr). Sites that cannot go down get a custom Emergency / Retainer plan with an under-4h SLA. No per-hour surprises: every bug is quoted upfront before work starts.

Yes. We reproduce on a staging clone first wherever access allows, and take a full file + database snapshot before any change. The fix is verified on staging, then deployed to production in a low-traffic window. If anything regresses, one restore from the snapshot puts you back in seconds. Your live site stays up while we work.

Staging first whenever possible. If you have a staging environment we use it; if not, we spin up a clone or work on a copy. For true emergencies where there is no staging and the site is down, we work on live with a snapshot taken first and changes kept minimal and reversible. Either way, nothing irreversible happens without a backup in place.

Emergency tickets — a white screen, a “critical error”, or a store losing money — get a first response in under four hours and are usually resolved the same day. A standard Quick Fix turns around in 24–48 hours. A multi-bug Sprint depends on scope, but you get a clear timeline at quote time. Pasting the exact error text in your report is the single biggest speed-up.

Ideally one of: wp-admin (administrator), SFTP/SSH to the files, and access to the hosting panel or database. For a locked-out wp-admin or a white screen we mainly need file + database access since the admin itself may be unreachable. Tell us what you can provide in the booking form and we’ll work with it — we can also guide you to create a temporary admin or staging snapshot.

The White Screen of Death and the message “There has been a critical error on this website” are both WordPress hiding a fatal PHP error. The usual causes are a bad plugin or theme update, a function that no longer exists after a PHP version bump, or a memory exhaustion. We enable WP_DEBUG_LOG, read debug.log, and trace it to the exact line — then patch or roll back the single offender.

Yes — this is one of the most common WordPress emergencies. A host bumps PHP from 7.4 to 8.1+ and an old plugin or theme throws a fatal like Uncaught Error: Call to undefined function or a deprecation that escalates. We identify every component that isn’t PHP-8-ready, update or patch what we can, and replace what we can’t — so you stay on the supported PHP version safely.

We bisect. On a staging clone we disable all plugins, confirm the error clears, then re-enable them in batches until the culprit reappears — switching to a default theme to rule the theme in or out. This finds the single offending component fast without guessing. Once isolated, we patch it, roll it back, or swap it for a maintained alternative — we don’t leave half your plugins disabled.

The fatal Allowed memory size of … bytes exhausted means a request hit the PHP memory ceiling. We raise WP_MEMORY_LIMIT in wp-config.php and the PHP memory_limit to a safe value — but the real fix is the cause: a runaway database query, a bloated import, an oversized image batch, or a plugin loop that leaks memory. We profile the request and fix the source so it doesn’t come back.

Yes. A login redirect loop (or ERR_TOO_MANY_REDIRECTS at wp-admin) usually comes from a mismatched siteurl/home setting, a stale cookie domain, an .htaccess rule, or an over-zealous security plugin. We fix it through wp-cli and direct database edits — no need for the broken admin to be reachable — and restore your access in minutes.

It means WordPress can’t talk to MySQL. The common causes are wrong credentials in wp-config.php, a crashed or overloaded database service, or a corrupt table. We verify the connection details, check the database server is up, repair corrupt tables, and bring the site back — then harden it (limits, caching, monitoring) so the connection doesn’t drop again under load.

Yes. Every fix targets the root cause, not the symptom, and comes with a 14-day re-fix guarantee: if the same bug returns within two weeks, we fix it again at no charge. You also get a short written root-cause note so you understand exactly what went wrong and how it was resolved. For ongoing peace of mind, the Emergency / Retainer plan adds proactive Site Health monitoring.