Broken after the upgrade? We roll it forward, not back.

Put the store into maintenance mode and stop running commands — repeated setup:upgrade attempts can deepen a half-applied schema. The most common cause of a break right after a 2.4.x upgrade is a stale generated/ directory plus an un-flushed cache: the autoloader is still pointing at old interceptors. The safe sequence is to clear generated/, re-run setup:di:compile, then cache:flush. If you would rather not touch a live store, send us the source and target versions and we reproduce it on a clone first.

It depends on scope, billed at the canonical $25/hr:

• Quick Fix — $99 (~4h): one well-defined post-upgrade bug, such as a single fatal or one broken page.
• Bug-Fix Sprint — $499 (~20h): a batch of bugs, or one gnarly root cause like a composer deadlock or a removed-API cascade, with regression tests.
• Emergency / Retainer — custom: 24/7 SLA and on-call cover; a full stabilization sprint runs $2,499 (~100h).

You see the quote before any work starts. No silent per-hour billing.

Yes — this is one of the most common upgrade blockers. The message Your requirements could not be resolved to an installable set of packages usually means a third-party module pins an old constraint, an abandoned package has no build for the new Magento metapackage, or a PHP version constraint clashes. We read the dependency tree, find the package that is actually blocking the resolve, and fix it by pinning a compatible version, swapping to a maintained fork, or patching the constraint. You get the corrected composer.json as a reviewable diff.

A di:compile failure after an upgrade almost always traces to one of a short list: a di.xml preference pointing at a class that was removed, a constructor argument that no longer exists, a plugin on a final or removed method, or a proxy for a deleted type. The store will not deploy until compile passes, so this is high priority. We read the compile fatal, trace it to the exact module and line, correct the type or argument, and re-run compile to prove it is clean before anything ships.

Yes. Moving from PHP 8.1 toward 8.3 or 8.4 surfaces TypeError on nullable arguments, Return value must be of type mismatches, and implicit-nullable deprecations (function f(string $x = null) must become function f(?string $x = null)). We work through the fatals and deprecation log, make the affected code strict-types clean for the target PHP version, and confirm the store boots and runs cron and indexers without new warnings.

Because the upgrade removed or relocated an API the extension still calls. Magento deprecates classes and methods across 2.4 minors and eventually removes them; a module written for 2.4.4 may call something dropped by 2.4.9, producing Class … does not exist or a deprecation fatal at compile or runtime. We map the old call to its supported replacement, patch the extension (or bridge it), and verify the rendered output, so the module works on the new version instead of being disabled.

Three options, in order of preference: (1) install the vendor’s official build for the target version if one exists; (2) patch a compatibility bridge so the existing module renders correctly on the new release; or (3) migrate to a maintained, Hyvä-friendly alternative when the original is abandoned. We audit every extension on the store against the target version, flag which path each one needs, and you approve the plan before work starts. Related: our Magento extension development service rebuilds modules cleanly when a bridge is not enough.

We reproduce on a clone first — never debug on a live store. The fix is built and tested on a staging copy or a local mirror of your exact stack (same PHP, same Magento version), lands on a git branch as a reviewable diff, and only then deploys to production in your maintenance window after we take a snapshot. That snapshot is the rollback: if anything is off, we revert in minutes. If you only have live access, our first step is to stand up a safe clone.

Emergency cases — a store down in production — get a first response and a reproduction attempt within four hours. A single well-defined bug typically turns around in 24 to 48 hours. A batch of bugs or one deep root cause runs as a sprint over a few days, depending on how much regression testing it needs. We confirm a realistic window when we scope your report, not a vague promise.

Yes. A setup:upgrade that hangs or half-applies usually leaves the setup_module and patch_list tables in a state where Magento thinks a step ran when it did not, or vice-versa. We inspect the module and patch version tables, reconcile them with what actually applied to the database, finish or roll back the pending schema change safely, and re-run the upgrade to a clean finish. This is delicate work, so we always take a database snapshot first.

An admin that loops or 500s after an upgrade is usually a stale compiled generated/ directory, a broken admin theme or layout XML, a session/cookie domain mismatch, or a third-party admin module that did not survive the version jump. We clear and recompile the generated code, flush cache, check the admin URL and cookie config, and disable or bridge any admin module that is throwing. You get the working admin back plus a note on what caused it.

If a fix we ship does not resolve the bug it was scoped for, we keep working on it at no extra charge until it does — the fix is the deliverable, not the hours. This page is for fixing bugs that an upgrade caused; if you have not upgraded yet and want the whole jump planned and executed, that is our full Magento upgrade service, which this bug-fixing service complements. For broader emergencies see the emergency e-commerce bug-fixing hub, the urgent Magento bug-fixing page, or Magento 500 error fixing when the upgrade left a server error.