Question 1

What services do you offer?

Accepted Answer

We specialize in e-commerce development with expertise in Magento 2, Shopify, and WordPress/WooCommerce. Our services include custom development, theme design, plugin/extension development, performance optimization, and ongoing maintenance and support.

Question 2

How do you charge for your services?

Accepted Answer

We offer flexible pricing models including fixed-price projects, hourly rates, and monthly retainers. The pricing model depends on the project scope and client preference. We provide detailed quotes after understanding your requirements.

Question 3

What technologies do you work with?

Accepted Answer

We specialize in PHP-based e-commerce platforms including Magento 2 (Adobe Commerce), Shopify, and WordPress/WooCommerce. We also work with modern frontend technologies like React, Vue.js, and Next.js for headless commerce solutions.

Question 4

Can you migrate my store to Magento 2?

Accepted Answer

Yes! We have extensive experience in migrating stores from Magento 1, Shopify, WooCommerce, and other platforms to Magento 2. We ensure data integrity, minimal downtime, and seamless transition for your business.

Question 5

Do you offer ongoing support after project completion?

Accepted Answer

Yes! We offer flexible maintenance and support plans including bug fixes, security updates, feature enhancements, and technical support. Plans can be customized based on your needs.

Question 6

What is your response time for support requests?

Accepted Answer

Response times depend on the support plan. Our standard plan offers 24-hour response time for non-critical issues and 4-hour response for critical issues. Premium plans include faster response times and 24/7 availability.

Question 7

How long does it take to complete a project?

Accepted Answer

Project timelines vary based on complexity and scope. A simple theme customization might take 1-2 weeks, while a complex custom e-commerce solution could take 2-3 months. We provide detailed timelines during the project planning phase.

Question 8

What payment methods do you accept?

Accepted Answer

We accept various payment methods including bank transfers, PayPal, and major credit cards. For larger projects, we typically work with milestone-based payments to ensure both parties are aligned throughout the development process.

Question 9

Do you provide hosting services?

Accepted Answer

While we don't provide hosting directly, we can recommend reliable hosting partners and assist with server setup and configuration. We work with major cloud providers like AWS, Google Cloud, and specialized Magento hosting providers.

Question 10

Do you develop custom Magento extensions?

Accepted Answer

Absolutely! We develop custom Magento 2 extensions tailored to your specific business needs. Whether it's integrating with third-party services, custom checkout flows, or unique functionality, we can build it.

Question 11

Can you help with emergency issues?

Accepted Answer

Yes, we offer emergency support for critical issues like site downtime, security breaches, or payment processing problems. Our team can respond quickly to minimize business impact.

Question 12

Do you work with clients globally?

Accepted Answer

Yes! We work with clients worldwide. Our team is experienced in remote collaboration and uses modern communication tools to ensure smooth project execution regardless of timezone differences.

Question 13

Do you offer refunds?

Accepted Answer

We stand behind the quality of our work. If you're not satisfied with the deliverables, we'll work to make it right. Our contracts include clear terms about revisions and milestones to ensure project success.

Question 14

How do you ensure website security?

Accepted Answer

Security is a top priority. We follow industry best practices including regular security patches, SSL implementation, secure coding standards, PCI compliance for payment processing, and regular security audits.

Question 15

How do you handle Magento performance optimization?

Accepted Answer

We use a comprehensive approach including code optimization, database indexing, full-page caching, CDN integration, image optimization, and server-level optimizations. We aim for page load times under 2 seconds.

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